Get in Touch With Us
This page is for readers who want to reach the editorial team behind New Zealand Online Casinos — to flag an error in a review, ask how a bonus term actually works, suggest a casino we have not covered, or raise a concern about something we have published. Below you will find the email address to use, what to include, what we can help with, and what only the casino itself can resolve.
Email the editorial team
The single reliable way to contact us is by email: [email protected]. We do not run a phone line or a live chat, because we are a comparison and review site rather than a gambling operator — we hold no player accounts, no balances and no personal gaming records.
We read every message and aim to reply within two working days, New Zealand time. Enquiries that need us to re-check a casino's published terms can take longer, since we verify before we answer.
To get a useful reply first time, include:
- The page on baykarts.co.nz you are writing about, and the casino name if relevant.
- What you expected to see versus what you found.
- A screenshot or a link to the operator's terms page, where you are quoting a bonus or payment condition.
- Whether you are writing as a player, an operator representative or a journalist.
Please do not send account numbers, passwords, copies of your ID, card details or bank statements. We never need them, and we cannot act on them.
What we can help with — and what we cannot
| We can help with | Only the casino can handle |
|---|---|
| Corrections to our reviews, ratings or bonus descriptions | Opening, closing or reopening a player account |
| Explaining how wagering requirements, expiry dates or max cashout limits generally work | Releasing a withheld withdrawal or reversing a deposit |
| Which casinos on our list accept a given NZ-friendly payment method | Completing KYC identity verification |
| Suggestions for new casinos or game categories to cover | Applying, cancelling or restoring a specific bonus on your account |
| Partnership, advertising and media enquiries | Disputes over game outcomes or RTP on a specific spin |
If your issue sits in the right-hand column, contact the operator's own support first — most of the sites we cover run live chat and email support, and many staff those channels around the clock, which matters when you are playing from a New Zealand time zone. If the operator will not resolve it, ask them for the complaints procedure set out by their licensing authority, then escalate to that regulator or its approved dispute service.
How commercial relationships work here
Some links on this site are commercial. If you open an account through one of them, we may earn a commission from the operator at no extra cost to you. That arrangement never buys a position in our rankings and never softens what we write about a casino's terms. If you believe a review reads as though it has, say so in your email — that is exactly the kind of message we want.
Reporting a problem with a listed casino
Reader reports genuinely change our pages. The most useful ones we receive concern bonuses, payments and games, so those are worth describing carefully.
Bonus and offer queries
Headline figures are the part readers query most often, because the material conditions sit in the terms rather than on the banner. If a listed offer does not match what you found, tell us which one. Examples from our current list:
- LuckyDreams — advertised at up to $10,000 plus 500 free spins. It carries our highest editorial score, 10.0, largely on the breadth of what it puts in front of NZ players. Worth knowing before you write: a package of that size is normally staged across several deposits rather than paid on the first, so the headline is a ceiling, not a starting balance. Check the wagering multiplier, the expiry window and the maximum cashout attached to the free spins before you judge it.
- VegasNow — up to $8,000 plus 500 free spins, rated 9.9. It sits near the top because the spin allocation is generous relative to the cash match. The limitation is the same one that applies across the category: free spins are usually restricted to nominated pokies, and winnings from them often sit under their own cashout cap.
- LetsLucky — $4,500 plus 300 free spins, also rated 9.9. A smaller headline than the two above, which suits players who prefer a package they can realistically clear rather than a large tiered one. The trade-off is straightforward: less total bonus value on the table if you deposit heavily.
- Just Casino — up to $5,000 plus 400 free spins, rated 9.7. Sits in the middle of the range on cash and near the top on spins. As with all of these, table games and live dealer play typically contribute far less than pokies toward wagering, so clearing a large package on roulette is slow.
Other packages we list run higher still — LuckyOnes at up to $20,000 plus 500 free spins, Play FashionTV at up to $25,000 plus 500 free spins and Kingdom Casino at 600% up to $19,000 — while Lukki (up to $4,000 plus 300 free spins), Betrepublic (250% up to $3,000 plus 200 free spins) and 22bet (100% up to € / $ 122) are more modest. Amounts are shown in the currency each operator promotes. Where a site quotes in another currency, expect a conversion cost on deposit and withdrawal, and check whether your bank adds its own margin.
Payment and withdrawal reports
Deposits and payouts generate the second-largest share of reader mail. We cannot move your money, but a clear report helps us keep our payment notes accurate and warn other readers. Tell us the method, the amount, the date you initiated it and what the operator told you.
In general terms, taking part costs whatever you deposit — there is no fee to hold an account, and no minimum spend beyond the operator's own deposit floor. NZ players are typically offered cards, e-wallets and bank transfer, with some sites also accepting prepaid vouchers or crypto. E-wallets are usually the quickest route out once verification is done; bank transfers are the slowest. Operators commonly set a minimum deposit, a per-transaction and monthly withdrawal ceiling, and a pending period before a payout is released. Currency conversion is the fee readers most often overlook. Before you deposit, confirm the minimum, the withdrawal cap, any processing fee and whether the method you used for depositing is the one you must withdraw to.
Games and software questions
If a game, provider or category is missing or wrongly described on our pages, let us know. The casinos we cover generally group their libraries into online pokies (the largest section, spanning classic three-reel, video and jackpot titles), table games such as blackjack, roulette, baccarat and poker variants, live dealer rooms streamed with real croupiers, and instant-win formats like scratch cards and crash-style games. RTP percentages and volatility are published by the provider and shown in the game information panel — we do not set them and cannot adjust them. If the RTP displayed on a site differs from the provider's stated figure, that is worth reporting.
Beyond the casino floor
Several operators on our list run more than a casino. Sports betting is the most common companion product, with pre-match and in-play markets on rugby, football, cricket, racing and esports; 22bet in particular is known first as a sportsbook. Some sites also offer virtual sports, poker rooms or bingo. These sit under the same account and wallet but usually under different bonus terms — sportsbook promotions are priced in odds thresholds rather than wagering multipliers, and casino bonus funds generally cannot be spent on sports markets. If you are contacting us about a promotion, tell us which product it belonged to, because the rules differ.
Eligibility, licensing and what that means for your enquiry
The casinos reviewed on this site are offshore operators that accept players from New Zealand. They are licensed in overseas jurisdictions rather than by a New Zealand authority, so if you need to escalate a dispute, the relevant body is the licensing authority named in the operator's site footer — check the licence number and follow the verification link the operator publishes before you rely on it. We can point you to where that information sits on a given site; we cannot adjudicate on the regulator's behalf.
You must be at least 18 to open an account or claim any offer, and each operator applies its own eligibility rules, including restricted countries and one-account-per-household limits. Identity verification is standard: expect to supply photo ID and proof of address before a first withdrawal is released. Gambling carries financial risk and no outcome is guaranteed. Every site we cover offers responsible-gambling tools — deposit and loss limits, session reminders, time-outs and self-exclusion — and we encourage readers to set them at registration rather than later.
If gambling is causing harm for you or someone close to you, free and confidential help is available in New Zealand through the Gambling Helpline and through the Ministry of Health's funded support providers. Mention it in your email and we will point you to the right service, but please reach out to them directly as well — they are far better placed to help than we are.
How we assess the casinos we list
So you know what our answers are based on: our ratings are editorial judgements from desk research, not scores from customer surveys and not the result of anyone on the team playing at these sites. We review published licence details and verification links, bonus terms including wagering, expiry and cashout caps, the spread of pokies, table and live dealer games and the providers behind them, NZ-friendly payment options and stated processing times, mobile performance across phones and tablets, support availability in NZ hours, and the responsible-gambling tools on offer. Commission plays no part in the order. If you want to see how the same criteria apply to a related category, our rundown of casinos operating outside GamStop uses the same approach.
Before you write
A quick check that often saves a round trip: read the operator's own terms page for the offer in question, note the date you looked, and include that in your email. Terms change without notice, and our fact-check date on each page tells you when we last verified it — anything newer than that is genuinely useful to us.
Send your message to [email protected] whenever you are ready. Corrections, criticism and tip-offs are all welcome, and none of them need to be polished to be worth sending.